Terms and conditions of sale
1. Scope of application
These general terms and conditions of sale apply to all services offered by Cécile BELLAND, acting as a Tour Guide and Conference Interpreter – Translator via the website https://cecilenormandyvisits.com.
2. Services
Cécile BELLAND offers guided tours and interpreting – translation services in the Normandy region of France. Services may include guided tours, sightseeing tours, interpreting and translation services for trips, company visits, meetings or events.
3. Booking
Services can be booked online via Cécile BELLAND’s website or by direct contact by telephone or e-mail. Reservations are confirmed upon receipt of payment or written agreement from both parties.
4. Rates
The rates for services are those indicated on Cécile Belland’s website at the time of booking. They are fixed and include the tour guide service. No travel expenses are added, and the vehicle used during the service is that of the beneficiary of the guiding service.
5. Payment
Payment for services is made online via Cécile BELLAND’s website at the time of booking. For any specific or personalised requests, please contact Cécile at normandyvisits@gmail.com. An estimate will then be drawn up according to the customer’s requirements and the agreed rates. Once the quote has been accepted, payment may be made online or by bank transfer in accordance with the terms and conditions specified by Cécile BELLAND.
6. Cancellation
In the event of cancellation by the customer, charges may be applied in accordance with the following conditions:
Cancellation more than 7 days before the event: full refund
Cancellation between 3 and 7 days before the event: 50% of the total amount refunded
Cancellation less than 3 days before the event: no refund
Cécile Belland reserves the right to cancel or postpone an event for unforeseen reasons such as adverse weather conditions, force majeure or illness. In this case, a full refund will be offered to the customer or a new date will be set according to availability.
7. Responsibility
Cécile Belland undertakes to provide the services with the utmost professionalism and to ensure the safety and comfort of her clients throughout the duration of the services. However, she declines all responsibility in the event of accident, loss, theft or damage during the service. Customers are advised to take out their own travel insurance to cover such eventualities.
8. Applicable law
These general terms and conditions of sale are governed by French law. In the event of a dispute, the parties will endeavour to find an amicable solution. Failing this, the dispute will be referred to the competent courts in Caen, France.